Refund policy

RETURNS
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@positivemasters.com.

SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@positivemasters.com with an image of the defective or damaged product.

Once the exchange is approved by us, we'll kindly request you to send your defective or damaged item to the fulfillment center that we partner with at:
11025 Westlake Drive
Charlotte, North Carolina 28273
U.S.A.

Upon receipt of the defective or damaged product from our fulfillment partner, we will mail you another product of the same type.

Please email us a photocopy of your receipt of the shipping cost of the defective or damaged product that was mailed to our fulfillment partner. Upon verification, we will credit you for you shipping cost of the return of the defective or damaged product to out fulfillment partner.

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be mailed or emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

SHIPPING
To return your product, you should mail your product to:
11025 Westlake Drive
Charlotte, North Carolina 28273
U.S.A.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, unless you are returning a damaged or defective product. If you receive a refund, the cost of return shipping will be deducted from your refund unless as mentioned, you are returning a damaged or defective product.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.